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    Privacy Policy

    How we collect, use and protect your personal information.

    Green & Gold Tree Services
    Last updated: 4 May 2026

    Green & Gold Tree Services ("we", "us", "our") respects your privacy and is committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

    This policy explains what information we collect, how we use it, who we share it with, and your rights.

    1. Who we are

    Green & Gold Tree Services is a tree services business operating across Melbourne and the eastern suburbs.

    • Business name: Green & Gold Tree Services
    • Email: info@greenandgoldtreeservices.com.au
    • Phone: 0413 993 479
    • Service area: Melbourne Eastern Suburbs

    If you have any questions about this policy or your personal information, contact us using the details above.

    2. What information we collect

    We only collect personal information that is reasonably necessary to provide our services and run our business.

    Information you give us directly:

    • Your name
    • Email address
    • Mobile phone number
    • Job site address (which is often your home address)
    • Details about the work you're enquiring about (tree species, size, photos, urgency, insurance claim details)
    • Your communication preferences (whether you've consented to marketing messages)
    • Any notes or descriptions you include in our enquiry form

    Information we collect automatically when you visit our website:

    • IP address
    • Browser type and device information
    • Pages visited and time spent on the site
    • Referring website (e.g. if you came from a Google ad)
    • Cookies and similar tracking technologies (see Section 8)

    Information from third parties:

    • If you contact us via Facebook, Instagram, or Google, we may receive your name and basic profile information
    • If your job is part of an insurance claim, we may receive details from your insurer or claims assessor

    We do not knowingly collect information from anyone under 18.

    3. How we use your information

    We use your personal information to:

    • Respond to your enquiry and provide a quote
    • Schedule and carry out site visits and tree work
    • Send you appointment confirmations, reminders, and updates about your job (transactional messages)
    • Issue invoices, take payments, and keep business records as required by law
    • Send marketing messages, special offers, and seasonal reminders (only if you have opted in)
    • Improve our website, services, and customer experience
    • Comply with legal obligations (tax, work health and safety, council permit records)
    • Resolve complaints, disputes, or insurance matters

    We will not use your information for any purpose other than what we collected it for, unless you consent or we are required by law.

    4. SMS and text messaging

    When you tick the SMS consent box on our enquiry form, you agree to receive text messages from us at the number provided.

    Two separate consents:

    1. Transactional messages (quote follow-ups, appointment confirmations, site visit reminders, invoices, review requests). You can opt out at any time by replying STOP.
    2. Marketing messages (seasonal tree care reminders, discounts, service updates). Opting out of marketing is separate. Reply STOP to opt out at any time.

    Important: Mobile information and SMS opt-in consent will not be shared with third parties or affiliates for marketing or promotional purposes. Phone numbers collected for SMS purposes are used only by Green & Gold Tree Services and our service providers (see Section 5).

    Message frequency varies. Standard message and data rates from your carrier may apply. Reply HELP for assistance.

    5. Who we share your information with

    We share your information only with the people and providers we need to in order to run the business. We never sell your data.

    Service providers we use:

    • HighLevel (LeadConnector) — our customer relationship management system, where your enquiry and contact details are stored (United States)
    • Twilio — sends and receives our SMS messages (United States)
    • Google (Workspace, Analytics, Ads) — email, website analytics, advertising (United States)
    • Cloudflare — hosts our website and provides security (Australia/Global)
    • Our accounting software — issues invoices and tracks payments
    • Our bookkeeper and accountant — manage our business finances (Australia)

    Other situations where we may share information:

    • With your insurer or claims assessor, if your job is an insurance claim and you have asked us to liaise directly
    • With your consent, in any specific case
    • To comply with a court order, subpoena, or legal request
    • To protect our legal rights or recover money owed
    • If we sell or restructure the business (any new owner would be bound by this policy)

    Overseas transfers: Some of our service providers store data outside Australia, primarily in the United States. Where data is transferred overseas, we take reasonable steps to ensure it is handled in line with the Australian Privacy Principles.

    6. How we store and protect your information

    We store your information in secure cloud-based systems protected by passwords, multi-factor authentication, and access controls. Only people who need access to your information to do their jobs can see it.

    While we take reasonable steps to protect your information, no system is 100% secure. If a data breach occurs that is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) in line with the Notifiable Data Breaches scheme.

    7. How long we keep your information

    • Quote enquiries that don't proceed to a job: up to 24 months, then deleted or anonymised
    • Customer records (jobs completed): at least 7 years, to comply with Australian tax law
    • Marketing list: until you opt out, then removed
    • Insurance job records: as long as required by insurers and the relevant statute of limitations

    8. Cookies and website tracking

    Our website uses cookies and similar technologies for:

    • Making the site work properly (essential cookies)
    • Understanding how visitors use the site (Google Analytics)
    • Showing you relevant ads (Google Ads, Meta Pixel if used)

    You can disable cookies in your browser settings, but parts of the site may not work as well.

    We may also use remarketing, which means after you visit our site you might see ads for Green & Gold Tree Services on other websites. You can opt out of personalised Google ads at adssettings.google.com.

    9. Your rights

    Under the Australian Privacy Principles you have the right to:

    • Access your personal information we hold
    • Correct information that is inaccurate, out of date, or incomplete
    • Withdraw consent to marketing communications at any time
    • Make a complaint if you think we've mishandled your information

    To exercise any of these rights, contact us at info@greenandgoldtreeservices.com.au. We'll respond within 30 days.

    If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner:

    10. Changes to this policy

    We may update this policy from time to time. The "Last updated" date at the top will reflect the most recent change. If we make a significant change, we'll let you know by email or a notice on our website.

    11. Contact us

    If you have any questions about this Privacy Policy or how we handle your information, please get in touch:

    Green & Gold Tree Services
    Email: info@greenandgoldtreeservices.com.au
    Phone: 0413 993 479
    Servicing Melbourne Eastern Suburbs