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    Terms of Service

    The terms that apply when you use our website or engage our services.

    Green & Gold Tree Services
    Last updated: 4 May 2026

    These Terms of Service ("Terms") govern your use of our website, our quote request form, and any services we provide. By using our website or requesting a quote from us, you agree to these Terms.

    If you don't agree, please don't use the site or request a quote.

    1. About us

    • Business name: Green & Gold Tree Services
    • Email: info@greenandgoldtreeservices.com.au
    • Phone: 0413 993 479
    • Service area: Melbourne Eastern Suburbs

    We are a tree services business providing tree removal, pruning, stump grinding, emergency storm response, and related work across Melbourne. References to "we", "us", and "our" mean Green & Gold Tree Services. References to "you" and "your" mean you, the person using our website or requesting our services.

    2. Quote requests

    When you fill in our quote request form, you are asking us to:

    • Review the information you've provided
    • Contact you to discuss the work
    • Schedule a free site visit if needed
    • Provide a written quote

    A quote request is not a binding agreement. You are not obligated to engage us, and we are not obligated to take on any job. Either party can walk away at any time before a written quote is accepted.

    We aim to respond to all enquiries within one business day.

    3. Quotes

    All quotes are:

    • Provided in writing (email or SMS)
    • Valid for 30 days from the date of issue, unless stated otherwise
    • Based on the information available at the time (your description, photos, and our site visit)
    • Inclusive of GST unless stated

    Variations: If conditions on site differ from what was assessed (for example, hidden hazards, additional trees, larger volumes of debris than expected, or restricted access), we will pause work, discuss the variation with you, and provide a revised quote before proceeding. You will not be charged for unapproved variations.

    4. Booking and acceptance

    A booking is confirmed when:

    1. You accept the written quote (in writing, by email or SMS reply); and
    2. We confirm a date and time with you.

    Once a booking is confirmed, both parties are committed to the agreed date, subject to the cancellation and weather provisions below.

    5. Payment

    • Payment terms: payment is due on completion of works, unless otherwise agreed in writing.
    • Methods accepted: bank transfer and other methods agreed in your quote.
    • Deposits: for larger jobs we may require a deposit before commencing work. This will be agreed in writing in the quote.
    • Late payment: invoices not paid by the due date may incur interest and reasonable costs of recovery, in line with Australian Consumer Law.

    6. Cancellation, rescheduling and weather

    • By you: you may cancel or reschedule a booking at no charge if you give us at least 48 hours' notice. Cancellations with less than 48 hours' notice may incur a call-out fee to cover lost time.
    • By us: we may need to reschedule for safety, weather, or operational reasons. We'll give you as much notice as possible and offer the next available slot.
    • Weather: tree work depends on safe conditions. If high winds, heavy rain, lightning, or other unsafe conditions arise, we will reschedule the job. There is no charge to you for weather-related rescheduling.
    • Emergency storm work: emergency call-outs are subject to availability and may attract a premium rate, which we will confirm with you before commencing.

    7. Site access and your responsibilities

    You agree that:

    • You are the owner of the property, or you have authority from the owner to engage tree work
    • You have obtained any council permits or approvals required for the work, or have asked us to confirm whether they are required (see Section 8)
    • You will provide reasonable access to the work area on the agreed date
    • You will identify the location of underground services (water, gas, power, irrigation, septic) where reasonably possible. We will use Dial Before You Dig where appropriate, but you remain responsible for disclosing any private services we wouldn't otherwise know about.
    • You will inform us of any easements, neighbour disputes, overhead power lines, or other hazards we should be aware of
    • You will keep children and pets away from the work area while work is in progress
    • Any vehicles, garden furniture, or other moveable items will be cleared from the work zone before we arrive

    If access cannot be provided on the agreed date due to circumstances within your control, a call-out fee may apply.

    8. Council permits and tree protection laws

    Many Victorian councils have rules about removing or pruning trees, including local tree protection overlays and significant tree registers. It is the property owner's responsibility to ensure permits are in place before work begins.

    We can:

    • Help identify whether a permit is likely required
    • Provide documentation (photos, arborist reports) to support a permit application
    • Refuse to undertake work where we believe a permit is required and has not been obtained

    We will not be held liable for any council fines, penalties, or restoration orders that arise from work we have carried out at your direction without proper permits.

    9. Insurance jobs

    If your job is part of an insurance claim:

    • You authorise us to liaise directly with your insurer or assessor where you've asked us to
    • Quotes are issued to you, not your insurer; you remain responsible for payment unless your insurer settles the invoice directly with us
    • We will provide receipts, photos, and reports as reasonably required for your claim
    • Any excess or amount not covered by your insurer is payable by you

    10. Our insurance and accreditations

    Green & Gold Tree Services holds appropriate public liability insurance and workers compensation as required by Victorian law. Our team holds recognised arboriculture qualifications. Certificates of currency are available on request.

    11. Photos, videos and reviews

    With your permission, we may take photos or videos of the work site (before, during, and after) for:

    • Our records and quality control
    • Marketing on our website and social media
    • Insurance documentation
    • Your records (we'll send you a copy on request)

    We will not include identifying details (your name, address, or face) in marketing material without your separate consent. If you don't want us to take or use photos at all, just let us know before we start.

    After your job, we may invite you to leave a review on Google or our website. Reviews are entirely voluntary.

    12. Liability and limits

    Nothing in these Terms excludes any rights you have under the Australian Consumer Law that cannot be excluded.

    To the extent permitted by law:

    • We are not liable for any indirect, consequential, or incidental loss
    • Our total liability for any single job is limited to the amount you paid for that job
    • We are not liable for damage to undisclosed underground services, fragile items left in the work zone, or property defects we couldn't reasonably have known about
    • We are not liable for tree regrowth, future tree health, or damage caused by trees we did not work on

    This clause does not limit your rights to a remedy for major failures or your statutory consumer guarantees.

    13. Website terms

    Our website is provided "as is". We try to keep information accurate and up to date but make no guarantees.

    You agree not to:

    • Use the site to harass, scrape, copy, or otherwise misuse our content
    • Attempt to gain unauthorised access to our systems
    • Submit false information through our forms
    • Use the site for any unlawful purpose

    All content on the website (logos, photos, copy, design) is owned by Green & Gold Tree Services or used with permission. You may not copy or reproduce it without written consent.

    14. AI assistant

    Our website includes an AI voice assistant ("Holly") that can answer common questions about our services. The AI is provided to help you, but:

    • It is not a substitute for a written quote or a human conversation
    • Its responses are based on the information it has been given and may not always be perfectly accurate
    • Anything you share with the assistant may be stored and reviewed by us to improve the service
    • For binding information (quotes, prices, scheduling), please request a formal quote or speak to us directly

    15. Changes to these Terms

    We may update these Terms from time to time. The "Last updated" date at the top will show the latest revision. Changes apply from the date they are posted. Continued use of our website or services after a change means you accept the updated Terms.

    16. Governing law

    These Terms are governed by the laws of Victoria, Australia. Any dispute will be resolved in the courts of Victoria.

    17. Contact us

    If you have any questions about these Terms, please get in touch:

    Green & Gold Tree Services
    Email: info@greenandgoldtreeservices.com.au
    Phone: 0413 993 479
    Servicing Melbourne Eastern Suburbs